TOUR AND CANCELLATION POLICIES
Motorcoach Package Tours
Tour Price Includes:Motorcoach Transportation, Hotel Accommodations, Sightseeing and Entrance Fees as defined in itinerary. Not included are meals (unless so specified) and items of a personal nature.
Method of Payment:We gladly accept Visa, Master Card, and Discover for payments. However, the tour prices listed on our website have been discounted 3% for cash, checks, cashier's checks and money orders.
Deposits and Final Payments:
Singed contracts are due in our office 10 days after receiving unless prior arrangements have been made. Final payment is due 30 days prior to departure unless otherwise stated. ALL CHECKS SHOULD BE MADE PAYABLE TO Emerald Tours.
Cancellations:We feel we know our travelers and you would not cancel unless there were circumstances beyond your control. We would like to refund all you monies, but most hotels, guides, attractions require a non-refundable deposit with no refunds issued 30 days or less before departure. Therefore our policy must be the same. By following the same policy we make every effort to keep the costs of tours as low as possible. We do no t add extra cost to cover any refunds.
|31 Days plus||prior to departure - FULL REFUNDS|
|30 - 21 Days||25% Cancellations Fee subtracted from total cost per person|
|20 - 14 Days||50% Cancellations Fee|
|13 - 7 Days||75% Cancellations Fee|
|6 - 0 Days||NO REFUNDS (50% Cancellations Fee with an original Doctors Statement presented to our office within 5 days after trip departure.)|
We have reviewed our cancellation policy and have tried to be as fair as possible to everyone concerned. This was the solution and would allow some monies to be returned. If anyone would like more information on Cancellation Insurance (for overnight trips that cost $300.00 or more) please contact Protect My Trip or call 502-762-9185 and let them know that you will be traveling with Emerald Tours and Cruises, INC. They will be glad to help you. All payments and correspondence will need to be sent directly to Assurance Solutions, INC.
Emerald Tours and Cruises acts as an agent for the passengers and the companies we represents and accepts no responsibility for defaults of any company used for carrying out of the tour. Emerald Tours and Cruises reserve the right to change the itinerary or hotels as may be necessary for the carrying out of the tour, and to cancel any tour for conditions beyond our control, including insufficient participation.
Thank you for your understanding in the matter.
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